Welcome to GreenMo
Congratulations on becoming a GreenMo rider – we’re sure you’ll enjoy using our vehicle and look forward to helping you get the most out of silent, emissions-free motoring! This page provides our riders with information and advice about how to get the most out of an electric scooter and what to do when things go wrong.
Riding an electric scooter
First advice is ALWAYS charge, charge and then charge again! After every shift you need to charge the battery so that it’s full before the next shift. It’s OK to leave the scooter plugged in overnight. Make sure that if you’re using an extension cable, it’s plugged in under the seat and the seat is locked. Never allow any electrical connection to get wet!
When riding, in order to maintain range, try to coast to traffic lights and junctions. Our electric scooters don’t engine brake like petrol scooters so you can coast for a long way. The scooters have got great brakes but the less you use the brakes and the throttle, the more range you’ll get.
What to do if you break down or need maintenance
If the vehicle is safely rideable, you can bring it to the office at Unit 1, King James’ Court, London SE1 0DH for a replacement during office hours. Remember that servicing and maintenance is included in your package – if you need new tyres or brake pads just bring the scooter in and we will sort it!
If the vehicle isn’t rideable or it’s outside our office hours, you’ll need to have the vehicle recovered. Make sure you save the recovery number in your phone. The number is 020 7228 0800. You can either have the vehicle recovered to your house or flat, or brought to King James’ Court. You might be able to convince the recovery truck to bring you and the vehicle to King James’ Court, in which case we can replace it and get you back on the road (if within office hours).
Please note that we only pay for recovery if the vehicle has a mechanical problem. If you get a puncture you will need to either sort it out yourself using the kit under the seat of the scooter, take the scooter to a repair shop or pay for recovery – this is usually between £65 to £90 depending on distance.
What to do if you have an accident
If you’ve been in an accident, always call the Police. Then, if safe to do so, call us on 020 7859 4564 and let us know what’s happened. Our lines are open Monday to Friday, 9am to 6pm. If your scooter isn’t rideable you can get it recovered by calling 020 7228 0800.
Important – if you have an accident, please report all accidents immediately by clicking here. If you don’t report an accident this could lead to very significant liability and/or criminal sanctions against you!
If you have had an accident you are liable for the repair cost of the scooter, up to the limit specified in your contract. You can find the repairs price list here: Repairs price list
Charging at POLAR charging points
You can find information about POLAR at their website https://polar-network.com/. Also there’s an app available. We don’t run the POLAR network so if you have a problem with the charging points or need advice on how to use them, you need to call POLAR on 0330 016 5126.
If you need an adapter for a Type 2 socket (the big round one) please let us know as we have a limited number to supply for riders.
If you have any other questions, give us a call on 020 7859 4564!