Support 2018-10-08T14:52:37+00:00

Welcome to GreenMo

Congratulations on becoming a GreenMo rider – we’re sure you’ll enjoy using our vehicle and look forward to helping you get the most out of silent, emissions-free motoring!

Riding an electric scooter

First advice is ALWAYS charge, charge and then charge again!  After every shift you need to charge the battery so that it’s full before the next one.  It’s OK to leave the scooter plugged in overnight.  Make sure that if you’re using an extension cable, it’s plugged in under the seat and the seat is locked.  Never allow any electrical connection to get wet!

When riding, in order to maintain range, try to coast to traffic lights and junctions.  Our electric scooters don’t engine brake like petrol scooters so you can coast for a long way.  The scooters have got great brakes but the less you use them, the more range you’ll get.

What to do if you break down or have an accident

If you’ve been in an accident, always call the Police.  Then, if safe to do so, call us on 020 7859 4564 and let us know what’s happened.

If the vehicle is safely rideable, you can bring it to the office at 105 Sumner Street for a replacement.  We’re open Monday to Friday, 9am to 6pm.  Remember that servicing and maintenance is included in your package – if you need tyres or pads just bring the scooter in and we will sort it!

If the vehicle isn’t rideable or it’s outside our office hours, you’ll need to have the vehicle recovered.  Make sure you save the recovery number in your phone.  The number is 01933 351307 and it’s available 24 hours.  You can either have the vehicle recovered to your house or flat, or brought to Sumner Street.  You might be able to convince the recovery truck to bring you and the vehicle to Sumner Street, in which case we can replace it and get you back on the road (if within office hours).

Charging at POLAR charging points

You can find information about POLAR at their website https://polar-network.com/.  Also there’s an app available.  We don’t run the POLAR network so if you have a problem with the charging points or need advice on how to use them, you need to call POLAR on 0330 016 5126.

If you need an adapter for a Type 2 socket (the big round one) please let us know as we have a limited number to supply for riders.

Anything else?

If you have any other questions, give us a call!